Terms of Use (EULA)
Last Updated: July 2, 2025
Effective Date: June 24, 2025
1. Introduction
These Terms of Service ("Terms") govern your use of the ShowingUp mobile and web application (the "App"), operated by Redwood Technologies LLC ("we," "our," or "us"). ShowingUp is a private, encrypted platform designed to help you manage meaningful 1:1 relationships.
By using the App, you agree to these Terms. If you do not agree, do not use the App.
2. Eligibility
You must be at least 18 years old to use the App. If we discover that a user is under 18, we will delete their account and associated data.
3. Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information.
If you suspect unauthorized access to your account, contact us at support@showingup.app.
4. User Content and Licensing
You retain ownership of all content you create and share in the App. All 1:1 spaces in ShowingUp are secured with end-to-end encryption.
User-generated content—including topics, actions, wins, and notes—is encrypted using unique keys. The encryption is designed so that only you and your 1:1 connection can access the data. We cannot decrypt or access your content, even if you request it.
To deliver the core functionality of the App (such as syncing content between devices), you grant us a limited, non-exclusive, royalty-free, worldwide license to store and transmit your encrypted content. This license ends when the content is deleted or your account is terminated.
If either user in a 1:1 space deletes the connection, shared content is permanently and irreversibly deleted from our database. This includes all associated storage files, such as photos. No backup copies or cached versions are retained.
Some basic metadata—such as timestamps or user IDs—may remain unencrypted where necessary for functionality, diagnostics, or support.
You may not use the App to:
Violate any law or regulation
Harass, impersonate, or abuse others
Upload malicious software or disrupt the platform
Share harmful, deceptive, or illegal content
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Subscriptions & In-App Purchases
Some features require a paid subscription. Subscriptions are managed through Apple App Store or Google Play and renew automatically unless canceled.
Cancel subscriptions via your device settings
Deleting your account does not cancel your subscription
All billing and refunds are handled by the app store provider
In-app purchases are non-transferable and can only be used within the App.
6. Free Trials & Promotions
If offered, specific terms for free trials or promotions will be disclosed. Where these terms conflict with this agreement, promotion-specific rules apply.
7. Updates and Service Availability
We may update the App periodically to improve features or fix bugs. While we strive for high availability, we do not guarantee uninterrupted access and may suspend the App for maintenance or unforeseen issues.
8. Account Deletion and Data Retention
You may delete your account at any time via Settings or by contacting support@showingup.app. When you delete your account, content, or a 1:1 connection:
All encrypted content is immediately and permanently purged from our systems
Related storage files (e.g., photos) are also deleted with no backup or caching
No retention period is applied for user data
Non-personal metadata may be retained for up to 90 days for diagnostic purposes only
9. Third-Party Services
We use trusted third-party services (such as Firebase and Google Cloud) for infrastructure, analytics, and crash reporting. These services are contractually bound to comply with data protection standards.
10. External Links
Our App or website may contain links to third-party sites. We are not responsible for their content, policies, or practices.
11. Feedback
If you submit feedback or suggestions, you grant us a non-exclusive, royalty-free license to use that input without obligation to you.
12. Copyright & DMCA
If you believe content on the App infringes your copyright, notify us at support@showingup.app. Your notice must include:
Your contact info
A description of the work and its location
A statement of good faith
A declaration under penalty of perjury of your claim’s accuracy
We comply with the Digital Millennium Copyright Act.
13. Disclaimers
ShowingUp is provided "as is." We make no warranties regarding availability, accuracy, or reliability. Use the App at your own risk.
14. Limitation of Liability
To the extent allowed by law:
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to what you paid (if any) in the last 12 months
15. Termination
We may terminate or suspend your account for violations of these Terms, suspected misuse, or legal reasons. You may terminate your use of the App at any time by deleting your account.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of Oregon, USA. Any disputes will be resolved in the courts of Deschutes County, Oregon.
Alternatively, we may offer binding arbitration as a method of dispute resolution, subject to applicable legal requirements and user consent.
17. Severability
If any provision of these Terms is found unenforceable, the remaining sections will remain in effect.
18. Changes to These Terms
We may update these Terms. Material changes will be communicated via the App or email. Continued use after updates constitutes acceptance.
19. GDPR & CCPA Summaries
EU Users (GDPR)
You may:
Access, correct, or delete your data
Restrict or object to processing
Request data portability
File complaints with a local authority
California Users (CCPA)
You have the right to:
Know what data we collect
Request deletion
Opt-out of data sales (we do not sell data)
Exercise your rights without discrimination
Contact support@showingup.app to exercise these rights.
20. Contact
Redwood Technologies LLC
support@showingup.app